Monday, January 03, 2005

excuse me?

talked to another citibank agent.

me: hi. i would like to pay my account in full. do i get a discount if i do?
her: sorry ma'am but we only give discounts to those who have payment arrangements with us.
me: you mean i have to be delinquent to be able to get a discount?
her: yes ma'am, if you see it that way.

so let me get this straight. there is no premium at all if i'm a good customer, but i will get a discount if i don't pay for a couple of months and make a settlement with them.

is it just me or is there something terribly wrong with their customer service?

1 comment:

  1. Anonymous9:30 AM

    Heh! They make money from the "delinquents" and their interest charges and not from the "good customers." So you do have to be delinquent for them to like you. Is upside-down world.

    - y_slaybelle